Effective Date: 7th June 2025

Last Updated: 7th June 2025

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Who We Are

Data Controller: Sakaura Pathways Psychotherapeutic Counselling
Email: linda@sakaurapathwayscounselling.com

Phone: 07901193717

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What Personal Information We Collect

We may collect the following information from you:
- Name
- Contact details (email address, phone number)
- Demographic information
- Information you provide in enquiry or contact forms
- Any health or sensitive data you share prior to starting therapy
- IP address and website usage data (via cookies and analytics)

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How We Collect Your Data

We collect personal data through:
- Website contact/enquiry forms
- Email or phone correspondence
- Initial consultations or intake assessments
- Website analytics and cookies (see Section 8)

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Why We Collect Your Data (Lawful Basis)

We collect and use your personal data under the following lawful bases:
- Consent – where you have given clear consent for us to process your personal data
- Contract – to provide counselling services as agreed with you
- Legal obligation – where we must comply with legal or regulatory requirements
- Legitimate interests – such as improving our website or practice efficiency

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How We Use Your Data

We use your personal information to:
- Respond to your enquiries
- Arrange and provide counselling services
- Maintain client records and notes securely
- Manage payments and invoicing
- Fulfil our legal and professional obligations
- Improve our website and services

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How We Store and Protect Your Data

We store your information securely and take steps to protect it from unauthorised access or disclosure. This includes:
- Using secure practice management systems
- Password-protected digital records
- Locked filing systems for paper notes
- Regular data reviews and audits

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Sharing Your Information

We do not sell or rent your data to third parties. We may share your data only in the following circumstances:
- With your explicit consent (e.g. referral to another healthcare provider)
- With our professional supervisor (in anonymised form)
- To comply with a legal obligation (e.g. safeguarding concerns, court order)
- With IT service providers who support our systems (under strict confidentiality agreements)

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Cookies and Website Analytics

Our website uses cookies to collect basic information about how visitors use the site, such as:
- Pages visited
- Time spent on site
- Device and browser type

You can control cookie settings in your browser. For more details, see our Cookie Policy

Your Rights

You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (where legally applicable)
- Withdraw consent at any time (where processing is based on consent)
- Object to or restrict certain types of data processing
- Lodge a complaint with the Information Commissioner's Office (ICO)

ICO Contact:
Website: https://ico.org.uk
Phone: 0303 123 1113

Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, clinical, and ethical obligations. Typically, client records are retained for 7 years after therapy ends, unless otherwise required.

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Contact Us

If you have any questions or concerns about this Privacy Policy or how we use your data, please contact:

Data Protection Contact:
Sakaura Pathways Counselling
Email: linda@sakaurapathwayscounselling.com
Phone: 07901193717